“Where is my order?”
Use available Shopify fulfillment and tracking data to draft order-status replies. Keep missing tracking, delivery disputes, and unclear order matches for review.
Read the Shopify WISMO guide
Made for Shopify. Built for your peace of mind.AI customer service
for Shopify.
Turn repetitive support emails into replies with AI. Respondro uses your Shopify order data, store policies, and brand voice to draft answers or send eligible replies automatically.
- AI replies for customer support emails
- Live Shopify order data
- Drafts in your customer’s language
- Review drafts or enable auto-reply
RESPONDRO / EXAMPLE WORKFLOW
Good afternoon, Alex ☀
Your customers are in good hands.
Needs you 6A human touch
Pending review12Drafts ready to send
Auto-replied ϟ92%1,104 of 1,200 emails
Resolved ✓1,182One calmer inbox
✧ This month’s report
Looking good. Respondro has replied to 92% of your emails automatically. Just 6 conversations need your personal touch.
Monthly support overviewQuietly getting things done
Autopilot is on“Where is my order?”Tracking found · Replied in English
Auto-sent“Can I change my delivery address?”Address updated · Customer notified
ResolvedInteractive product example · Figures are illustrative
A natural fit for the tools you already use.
shopify
Gmail
Outlook
iCloud✉ Supported IMAP inboxesBUILT FOR SHOPIFY SUPPORTThe same questions.
The same questions.
Less manual answering.
Respondro is AI customer service email software for Shopify merchants. It helps small teams answer routine support requests using order context and store policies, with review controls for exceptions.
“Can I return this?”
Answer return-policy questions using your rules. A policy explanation and an approved refund are separate steps; order actions depend on your settings and plan.
Explore support email templates“Which option should I choose?”
Draft product answers from the information you provide. Give your team the final say when sizing, compatibility, or an unusual request needs more context.
Build your automation workflowWhat it doesShopify customer support,
Shopify customer support,
with less repetitive work.
Connect your support inbox and Shopify store. Respondro brings customer emails, order context, and AI reply drafts into one workflow.
Order context. A more useful reply.
Respondro uses available Shopify order data and your store policies to draft relevant answers. Review exceptions before sending.
ES
Emma S.Customer · Order #4821
Where is my order?Hi! I’m so excited for my order. Could you check when it’ll arrive?
Order #4821 UPS · In transit✧ Example AI draft✓ Ready
Hi Emma! Your order #4821 has shipped with UPS. The carrier currently estimates delivery tomorrow. Your tracking number is 1Z999AA10123456784. You can follow the latest updates below. If anything looks wrong, just reply and we’ll help.
Track with UPS · 1Z999AA10123456784Your store’s voice. Your customer’s answer.Autopilot. With you in control.
Choose what happens automatically. Anything that needs you arrives on the Review Board.
Auto-replyEveryday questions, taken care of
Auto-refundWithin the limits you choose
Auto-cancelEligible, unfulfilled orders
Try the switches. You’re in charge.
Your voice. In their language.
Drafts in the customer’s language while following your brand instructions. Review terminology for the markets you serve.
“Good news! Your order is on its way.”
Organizes customer support emails
Connect Gmail or a supported IMAP/SMTP inbox to bring incoming support emails into Respondro.
Uses Shopify order data
Looks up available order, fulfillment, and tracking information from Shopify to give reply drafts relevant context.
Supports multilingual replies
Drafts in the customer’s language while following your brand instructions. Review terminology for the markets you serve.
Keeps people in the loop
Use your rules to flag sensitive requests. Review and edit AI drafts before sending when a case needs your judgment.
Works from your store policies
Give Respondro your shipping policy, return rules, product FAQs, and tone guidance to shape its responses.
Automates eligible replies
Enable auto-reply on an eligible plan, with confidence checks and a minimum five-minute send delay. Start with reviewed drafts.
Get connected
Connect. Configure. Review.
Connect your inbox and store, add your support policies, then review AI drafts before enabling automatic replies for suitable requests.
Connect your store
Link Shopify and the inbox your customers already know. Your order data comes along.
Make it yours
Add your policies, choose your tone, and set the rules for your support agents.
Find your new flow
Review drafts or switch on automation. Stay close to the conversations that need you.
FULLY CUSTOMIZABLEYour brand. Your rules.
Your brand. Your rules.
Respondro just executes.
How Shopify support email automation works.
Connect your inbox and store, add your support policies, then review AI drafts before enabling automatic replies for suitable requests.
Customer email arrives
Fully tailored to your brand
- Your tone of voice & signature
- Custom rulebook & policies
- Product information you provide
- Store FAQs & support instructions
Respondro intelligent core
Deeply integrated with your stack
- Live order, fulfillment & tracking data
- Gmail & supported IMAP/SMTP inboxes
- Order actions on eligible plans
✓ Confidence checks & safety delay
Reply drafted for review or queued for auto-send
The bigger picture, at a glanceYou’ll feel the difference.
You’ll feel the difference.
You can see it, too.
A clear view of your support, without another spreadsheet. See what’s handled, spot the patterns, and know where you’re needed.
- Auto-replies and resolutions in one view
- Response times and email trends
- AI summaries that get to the point
Email reports
This monthϟ Auto-replied92%
Total emails1,200
Resolved1,182
Sep 1Sep 15Sep 30
Auto-repliedSent for review
✧ A little perspective
1,104 emails answered automatically. More space in your day for the conversations that matter most.
1,104 emails answered automatically. More space in your day for the conversations that matter most.
Illustrative demo data. Results vary by store and settings.
ALWAYS ONAutomate routine replies.
Automate routine replies.
Review the exceptions.
Your Review Board brings conversations, AI drafts, and Shopify order context together. Use manual approval for sensitive cases and automatic replies where your plan and settings allow.
24/7 background processing · 5 min minimum auto-reply delay
Order update sent to SarahTracking checked in Shopify
Auto-sentReply sent to LarsIn German. In your voice.
Auto-sentDamaged item flagged for reviewDraft prepared for your team
ReviewRefund processed for MayaWithin your store’s refund rules
ResolvedExample activity
Pricing
AI support plans for Shopify stores.
Plans start at $29/month. Starter includes reviewed drafts; auto-reply starts with Essential. Book a demo to find the right support workflow for your store.
Starter
A helping hand for your inbox.
$29 / month
Billed monthly
150 emails / month
Book a demo- Semi-automatic mode
- Live Shopify order data
- Custom rulebook
- Multilingual drafts
- Your signature & logo
Essential
Put everyday replies on autopilot.
$49 / month
Billed monthly
400 emails / month
Book a demo- Everything in Starter
- Full auto-reply
- AI confidence scoring
- Spam detection
- Send drafts in bulk
Growth
More support. Less busywork.
$79 / month
Billed monthly
750 emails / month
Book a demo- Everything in Essential
- Auto-refunds up to $50
- Order cancellations
- AI reasoning per ticket
- Human Action Queue
Scale
Room for your next chapter.
$199 / month
Billed monthly
2,500 emails / month
Book a demo- Everything in Growth
- No plan-level refund cap
- Automatic address changes
- Multiple AI agents
- Chat-based rulebook edits
Need more emails? Contact us to discuss higher volumes
SHOPIFY AI CUSTOMER SUPPORT FAQSYour questions,
Your questions,
answered.
What is AI customer service for Shopify?
AI customer service for Shopify uses software to interpret support requests, retrieve relevant store information, and draft or send replies. Respondro focuses on customer support email, combining Shopify order context with your store policies and brand voice.
Can Respondro send replies automatically?
Yes, on eligible plans and when auto-reply is enabled. Starter uses reviewed drafts; Essential and higher plans include auto-reply. Automatic replies use confidence checks and a minimum five-minute send delay. Review sensitive cases and test your rules before expanding automation.
Does Respondro replace Shopify order notifications?
No. Shopify order confirmations and shipping notifications are updates triggered by store events. Respondro helps answer incoming customer support emails, such as a shopper asking where an order is or how your return policy works.
Can I review AI replies before they are sent?
Yes. The Review Board lets you read and edit draft replies alongside the conversation and Shopify order context. You can start with reviewed drafts and choose whether to enable automatic replies.
How do I get started with Respondro?
Book a demo to see how Respondro connects your Shopify store and support inbox, uses your store policies, and helps you review or automate eligible customer replies.
SUPPORT AUTOMATION GUIDES
Plan your next support workflow.
Start with the fundamentals
Understand AI customer service email, the data it needs, and the checks to run before automatic sending.
Read the Shopify email guideCompare your options
Evaluate Shopify support tools by channel coverage, order data, human review, and total cost.
Compare Gorgias alternativesRoll out one workflow at a time
Use a practical checklist to choose your first category, test replies, and measure the results.
Read the workflow playbookLess inbox work.
More time for your store.
See how Respondro handles Shopify customer service emails, from order lookups to AI drafts and human review.
Built for Shopify customer support