Respondro
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AI Customer Service for Shopify

Your support team that runs itself.

Respondro reads every customer email, pulls live Shopify order data, and writes the reply in your voice — 24/7, on autopilot.

Install on Shopify → See how it works
4-day free trial No credit card Cancel anytime
auto_sent 11s · 02:47 AM
Re: Where is my order?
sarah.k@gmail.com
Hi Sarah — your order #3336 shipped yesterday via DHL.

Tracking says it's currently in Rotterdam and should arrive Thu, Apr 18. I'll follow up the moment it lands.

Thanks for your patience!
— Xhale Support
Sent automatically · no human review needed

THE MATH

A full support team,
from $29/mo.

Replace expensive agents and messy shared inboxes. Respondro costs a fraction — and it works around the clock.

Install on Shopify → 4-day free trial

MONTHLY COST COMPARISON

Full-time CS agent
1 person · 40h / week
$2,500 /mo
Overseas CS agent
Shared team · lower quality
$800 /mo
Gorgias / Zendesk + agent time
You still reply every email
$1,000 /mo
RESPONDRO
Respondro · Growth plan
750 emails · 24/7
$79 /mo
97% cheaper than hiring · pays for itself in a few days

HOW IT WORKS

Three steps. Then it runs itself.

Connect your store, connect your email, set your rules. Respondro handles the rest.

STEP 01 · SHOPIFY

Connect your store

One-click install from the Shopify App Store. Respondro pulls live order status, tracking, fulfillment, and refund data — before every reply.

Order #3336IN TRANSIT
Xhale Starter Pack · DHL Express
ETA: Thu, Apr 18
STEP 02 · EMAIL

Connect your inbox

Gmail, Outlook, or any IMAP provider. Respondro reads from your existing support address — no migration, no new inbox to manage.

Gmail
OAuth or IMAP
Outlook
IMAP
Any IMAP
Fastmail, Zoho...
PrivateEmail
Namecheap
STEP 03 · RULEBOOK

Train it on your store

Paste your return policy, shipping rules, VIP logic, and brand voice. The AI replies like you would — consistently, every time.

RETURNSFree 30-day returns on unopened items
SHIPPINGEU orders ship within 24h via DHL
ESCALATEMentions of "lawyer" → flag for human

FEATURES

Built for how DTC stores actually work.

Fully automatic replies

Emails with high AI confidence are auto-sent after a 5-minute delay. The rest land on your Review Board, pre-drafted and ready to approve.

Live Shopify data

Real order status, tracking numbers, and fulfillment info pulled before every reply. No stale copy-paste — always current.

💰

Auto-refund & auto-cancel

Set a max refund amount and the AI handles the rest — processes the refund in Shopify and notifies the customer.

Custom rulebook

Add rules like "15% refund if not shipped in 10 days" or "always escalate chargebacks." The AI follows them consistently.

🌍

40+ languages

Auto-detects the customer's language and replies in the same language. No translation tools needed — works out of the box.

🛡

GDPR compliant

Customer data is never used for AI training. Full GDPR compliance with data request, redaction, and shop erasure webhooks.

ALWAYS ON

Works while
you sleep.

Respondro runs 24/7. Most emails go out automatically. The ones that need your judgment land on the Review Board, pre-drafted and ready to send.

24/7
Zero downtime
5 min
Auto-reply delay
Recent activity LIVE
03:12AUTOReplied to sarah.k · order #3336✓
03:41AUTORefunded m.chen · $24.99✓
04:18REVIEWDraft ready for j.ortiz · damaged item⚑

PRICING

Simple, transparent pricing.

All plans include a 4-day free trial. No credit card required.

Starter
$29/mo
150 emails/month
  • Semi-automatic mode
  • Shopify order data
  • Custom rulebook
  • 40+ languages
  • Email signature + logo
Start free trial
Essential
$49/mo
400 emails/month
  • Everything in Starter
  • Full auto-reply (5-min delay)
  • AI confidence scoring
  • Spam detection
  • Bulk send drafts
Start free trial
Most popular
Growth
$79/mo
750 emails/month
  • Everything in Essential
  • Auto-refund (up to $50)
  • Auto-cancel orders
  • AI reasoning per ticket
  • Human Action Queue
Start free trial
Scale
$199/mo
2,500 emails/month
  • Everything in Growth
  • Unlimited refund amounts
  • Auto address change
  • Multiple AI agents
  • Chat-based rulebook updates
Start free trial

Your inbox is full.
Let's fix that.

Install Respondro from the Shopify App Store. Set up takes under 5 minutes.

Start your free trial →
Respondro
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Made in Copenhagen 🇩🇰 · © 2026

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Respondro

AI-powered customer service for Shopify stores

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Connections
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Email Forwarding
Reports
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Configuration
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Scale · Trial Plan

Good morning, there

Here's what Respondro handled for you today.

Sent Today
47
Automation
94%
Awaiting
3
Avg. Time
11s

Recent activity

Dashboard / Overview
Actions Needed
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Tickets flagged for human review
Pending Review
—
Drafts ready
Auto-Sent
—
Today
Resolved
—
Today
Today's Report
Generating today's summary…
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Review Board / Human Review Queue
0 pending
Answered
Closed
Spam
0
Loading tickets...

Select a ticket to review

Drafts are generated automatically

review

·

Conversation

—
Respondro AI Draft · ready to send
AI is drafting a response...
↻

Select a ticket
to see order data

Looking up orders...
?
Shopify Orders

No orders found

Customer may have used
a different email

Notes
Tags
No tags yet
AI Instructions

Guide the AI for this specific ticket. Won't change your global rulebook.

Connections / Shopify

Shopify Store

Connect your Shopify store to automate customer support tickets and order management.

Shopify
Shopify
Not connected

Sync orders, customer data, and automate refund processing directly from your Shopify store.

Order tracking
Customer data sync
Automated responses
Refund processing
Connections / Email Forwarding

Email Forwarding

Connect your existing email accounts to automatically create tickets from customer emails.

Email Connected

Support Agents

Specialist rules grouped by category. The AI uses the right ones for each ticket.

Rules

The AI follows these rules when handling related tickets. Toggle off to disable temporarily.

Or upload a rulebook (PDF/DOCX) — the AI sorts it into rules:

Your product catalog, synced from Shopify. The Product agent uses this to recommend products and answer product-specific questions.

Products synced
—
Last synced
Never

Choose how your AI agent should sound when replying to customers. Pick a template or write your own.

Add your store policy URLs. Respondro will read and store the content so the AI can answer policy-related questions accurately.

Rules

Reports / Overview

Email reports

Volume, response times, and trends across your support workflow.

to
Loading report…
No emails in the selected period.
Total emails
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Auto-replied
—
—
Avg response time
—
Received → first reply
Resolved
—
—

Categories

—

Daily volume

Auto Needs review Resolved
AI Summary
Generating insights…

Settings

Branding, appearance, and subscription management.

Email Branding & Signature

Logo preview Logo preview will appear here
120px

Sidebar Logo

Add your store logo to the sidebar. Upload both versions for dark/light mode.

Light/white logo for the dark sidebar

Dark logo for the light sidebar

Dark mode preview Dark mode preview
Light mode preview Light mode preview

Appearance

Dark Mode

Switch between dark and light theme

AI Autonomy

Control what Respondro can do automatically. Toggle features on when you're comfortable with the AI's performance.

Auto-Reply

AI sends replies automatically

When enabled, emails with 90%+ confidence are auto-sent after a delay. When disabled, all emails go to Review Board for manual approval.

Auto-Refund

AI processes refunds in Shopify

When enabled, the AI can issue refunds up to your max amount. When disabled, refund requests go to Review Board.

Auto-Cancel

AI cancels unfulfilled orders

When enabled, the AI can cancel unfulfilled orders when customers request it. Already shipped orders always go to Review.

Auto-Address Change

AI updates shipping addresses

When enabled, the AI can update shipping addresses on unfulfilled orders. Already shipped orders always go to Review.

Time before auto-replies are sent. Gives you a window to review and cancel.

AI won't auto-refund orders above this amount. Higher amounts go to Review.

USD

Subscription

Manage your current plan and billing.

Scale Plan CURRENT

Trial Plan · Free for 14 days

Started on setup · Renews automatically

review

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—

CUSTOMER EMAIL

—

AI DRAFT REPLY

Process Refund

ORDER
TOTAL
ALREADY REFUNDED 0.00
REFUND AMOUNT 0.00

Welcome back

No account? Sign up free

Create your account

14-day free trial. No credit card.

Connect your email

Select your provider — click to connect

Connect Shopify

Connect your store for live order data, automatic refunds, and cancellations.

✓ Shopify connected! Order data, tracking, and refund permissions granted.

Set up your AI agent

Tell Respondro about your store and train it to sound like you.

Paste your return policy, shipping info, and what the AI should always or never do.

Or upload a file (TXT, PDF, DOC)

Paste 5–10 past CS replies you've sent. Separate each with --- on its own line. Respondro will analyse your tone.

Upload .txt or .eml files

You're all set.

Your 14-day free trial has started. Respondro will start handling replies within minutes of your first email arriving.

✓Email connected
○Shopify — connect in Settings
✓Rulebook configured
○Tone — add examples in Settings

Add rule

Ticket Review

Email Subject

?
Customer Name
Sent via Shopify
Loading email content...
AI REASONING

Analyzing sentiment...

Respondro AI Draft

Store Logo Preview

Bulk add rules via AI

Paste store policies in plain English. The AI sorts them into the right agents.

Categorizing your rules…

Review and confirm before saving